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Home > Shipping Policy

Shipping Policy

About Shipping

  • 1. Order Fulfill Time

Normally the order will be shipped out within 2 working days, if there is a national holiday such as Chinese New Year, the order lead time will be longer which can be communicated one by one.We‘ll upload the tracking number ASAP, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. Here are the ETA vary by destination:
US, Australia, Canada, Chile, Colombia, Finland, France, Germany, Japan, Mexico, Netherlands, Singapore, Spain, United Kingdom: 3 to 11 business days .

  • 2. Shipping Method

We typically select the faster and more efficient shipping method for all packages. Should there be any changes, we will notify you via email. For further inquiries, or if your country is not listed, please reach out to us at [email protected].
  • 3. Why isn't my tracking updated?

Please allow at least 24 hours for the tracking information to update. You will receive a shipping notification when we process your order; however, it may take some time for the courier to receive and scan the package into their system.
  • 4. Order Tracking

You can track your order by:
YunExpress: https://www.yunexpress.com
Others: 17track.net


  • For the order from Korea, please provide your personal customs code or ID# as requested by the Korean customs clearance. You can remark your personal customs code or ID# in your online order. We just use it for customs clearance but do not disclose it to other parties.

  • For buyers in Hong Kong, Taiwan, and Macao, please put the Chinese address. If you have a Chinese name, it is better to put a Chinese name in your online order too.